Mrs. Claus™ Cookie Company LLC will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract. We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.
Please be aware that all ingredients are processed on the same equipment,(nuts, eggs, soy, wheat, milk). Although we strive to prevent cross-contamination there is still a slight risk of the presence of any allergen.
Although we make every attempt to provide an exact design and to match colors, custom cakes, cupcakes and cookies are works of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made Mrs. Claus™ Cookie Company LLC will communicate this to the customer and seek re-design approval.
Care and Handling
We are not responsible for any damage to the cake, cupcakes or cookies after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s), Cookies or cupcakes. Cakes are heavy and require a sturdy table. Cakes and cupcakes should be kept at an optimal room temperature of 72 degrees or below.
If you or your representative elects to pick up and set up the cake, cookies or cupcakes you assume all liability and responsibility for the condition of the cake, cupcakes or cookies once they leave the possession of Mrs. Claus™ Cookie Company LLC.
In the case of fresh flower usage on the cake, cupcakes or cookies, the responsibility of the flower safety and safe food practices will rest with the florist and not with Mrs. Claus™ Cookie Company LLC. The person placing this order should obtain a notice of plant safety, in question, from the florist.
Mrs. Claus™ Cookie Company LLC is not responsible for any damage to the cake, cupcakes or cookies caused by the placement of flowers by another party or other items on the cake.
Deposits, Payments, Cancellations
A deposit of 50% and a signed contract is required to consider this an order and contract for services to be rendered. The remaining balance is due ten (10) business days prior to the delivery date (if applicable). Any changes to this order must be made no later than ten (10) business days prior to delivery. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges.
*Orders placed less than 10 business days before the needed by date, payment is to be made in full.
All deposits are non-refundable. There will be no credit given for orders cancelled inside of ten (10) business days. For cancellations with more than ten (10) business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be re-used.
If full payment is not received the due date, the order may be cancelled.
Mrs. Claus™ Cookie Company LLC will not offer refunds or exchanges for custom products that meet our quality standards once a cake, cupcake or cookie order has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Mrs. Claus™ Cookie Company LLC provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.
Cake, cupcake and cookie flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of Mrs. Claus™ Cookie Company LLC. Mrs. Claus™ Cookie Company LLC may consider a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes, cupcakes and cookies/pies to insure the highest quality. Quality determination is solely at the discretion of Mrs. Claus™ Cookie Company LLC. Our cakes & cupcakes are baked from semi- scratch and need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
Delivery time/location will be confirmed two (2) business days before your event date. For custom stands/ displays setup will be 1-3 hours prior to your event time.
The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products. In the case of an unavoidable occurrence, such as an act of God, a car accident, poor road conditions, or dropping of cake/cookies during delivery — Mrs. Claus™ Cookie Company LLC cannot be held liable for more than the price of the cake described in this order.
If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services.
Photographs and Marketing
We respect the privacy of our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.